Categories

Shipping Information

Shipping Charges

Shipping Charges are not automatically calculated by the Online Order Form. Because shipping charges are dependent upon the method of shipping and based on the size and weight of your order after packing we are unable to give you shipping cost prior to you submitting your order. Please note that you may incur additional handling charges based on the products you ordered or the method of shipping.

COD Shipping 
Customers are able to order COD but are subject to applicable UPS COD charges plus regular shipping charges. All COD's are certified funds unless prior approval has been endorsed.

International Orders - PLEASE NOTE THESE SPECIAL TERMS
All first time orders for an international customer must be prepaid via wire transfer.  Subsequent orders may be paid with a credit card but all credit card orders must be accompanied by a signed credit card authorization form and a photo ID and must be shipped to the cardholder's address.  Any order shipping to an address other than the cardholder's address must be prepaid via wire transfer.

Shortages & Damages
Open and examine all packages promptly. Notify the Superflite Customer Service Department of any discrepancies in the order. All shortages must be reported within 7 days of receipt of the order.
Truck Freight:
If the merchandise is received in damaged condition or the carrier fails to deliver the entire shipment as shown on the Bill of Lading covering motor freight delivery, make note of the damage or shortage on the Bill of Lading and ask the driver to sign it. Then call the terminal office of the carrier and institute a claim for the loss or damage.

UPS:
If a package delivered by UPS arrives damaged, report this to the driver immediately. Inspect contents and notify Superflite within 24 hours of receipt.