Returns & Warranty
Returned goods must have been originally purchased from Superflite and returned to us in new unopened condition, in their original packaging within thirty (30) days from the invoice date.
Please package the return goods in a proper shipping box to protect the integrity of the original package and items.
All returned goods require a Return Material Authorization (RMA) be issued in advance of the return. RMA’s can be obtained by contacting a Superflite Customer Service Representative. Items returned without an RMA will not be processed and will be returned to you at your expense. You MUST call Superflite before returning anything.
All returned goods are subject to a restocking and handling charge of up to 25%.
If the parts or products were “Special Order” the return is subject to the manufacturer’s willingness to accept the product back. The return is also subject to any manufacturer’s handling charge plus a restocking fee.
All Superflite paints/topcoats are mixed as ordered. If a color other than those offered on the Superflite color chart is ordered and mixed, it cannot be returned, nor will it be refunded. If there is a discrepancy with the color ordered and received, it must be reported within seven (7) days for a return or refund to even be considered.
No restocking fee will be charged on returns resulting from our error. All return freight must be prepaid. If returned goods are lost or damaged in transit to Superflite, you must submit the claim against your carrier.
Any warranty covering products sold by Superflite is that of the manufacturer, Superflite. Manufacturer’s items purchased through Superflite may be processed through Superflite. Any non-compliance or usage of a Superflite product in a method not approved by Superflite voids all warranties, expressed or implied. All warranty claims require a Return Material Authorization (RMA) be issued in advance. RMA’s can be obtained by contacting a Superflite Customer Service Representative. Warranty claims without an RMA will not be processed and will be returned to you at your expense. Please include the RMA with your return copy of the invoice or packing list.
All Superflite chemical or “wet goods” orders ship ORMD via UPS Ground. Superflite will NOT ship any “wet goods” via air freight or USPS. Fabric and tapes will ship via the method of the customer’s choosing. The only exception is USPS – the fabric cannot ship via the Postal Service because of sizing regulations.
Superflite will ship into Canada via Fedex or UPS Ground. With all other countries, Superflite will ship product to a freight forwarder (of the customer’s choosing) within the US. Superflite does not provide any kind of HAZMAT declarations for overseas shipping.
Alaska and Hawaii
Superflite does not ship product to Hawaii. Please see our list of approved distributors and dealers for companies selling the Superflite product within that state. Superflite will ship product to Alaska, but the customer will incur higher shipping charges based on the shipping method required to get the product to Alaska.